Refund and Returns Policy

At Ledge Kettle, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we are happy to assist with eligible returns and refunds.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unworn and unused
• In its original condition
• Free from stains, damage, odors, or signs of wear
• Returned with original tags and packaging where applicable

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, or altered
• Items damaged after delivery due to improper use
• Items returned without required original tags or packaging
• Final-sale or clearance items where specifically stated
• Gift cards or other non-returnable products

3. How to Request a Return

Before sending an item back, please contact us at faq@ledgekettle.com with:

• Your order number
• The item(s) you would like to return
• The reason for the return
• Photos, if the item is damaged or defective

Please wait for return instructions before shipping your package.

4. Return Shipping

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, the return shipping cost may be the customer’s responsibility.

If the item is defective, damaged, or incorrect due to our error, please contact us so we can review the issue and determine the appropriate solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at faq@ledgekettle.com.

Please provide your order number and clear photos of the issue so we can investigate and assist you.

7. Exchanges

If you need a different size or item, please contact us before returning your purchase. Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

8. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check with your bank or payment provider.

If the refund is still missing after the normal processing period, please contact us at faq@ledgekettle.com.

9. Contact Us

For questions regarding returns or refunds, please contact:

Email: faq@ledgekettle.com