Shipping Policy

At Ledge Kettle, we work to make your order experience simple and reliable. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing may take longer.

2. Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.

Typical delivery estimates may be:

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days

These timeframes are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Available shipping methods and costs may vary depending on your delivery location and order.

4. Tracking Information

When tracking is available, we may provide a tracking number after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

6. Delayed or Lost Packages

Delivery times may occasionally be affected by weather, carrier delays, customs processing, public holidays, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us at faq@ledgekettle.com with your order number and tracking information.

We will work with the relevant shipping provider to investigate the issue.

7. Customs and Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

8. Delivery Issues

If your package arrives damaged, please take photos of the package and the affected item and contact us as soon as possible.

If your order contains the wrong item or an item is missing, please contact us at faq@ledgekettle.com so we can investigate and assist you.

9. Contact Us

If you have questions about shipping or your order, please contact:

Email: faq@ledgekettle.com