Privacy Policy

At Ledge Kettle, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Information you provide when contacting customer service
• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide customer support
• Communicate with you about your orders
• Process payments and prevent fraudulent transactions
• Improve our website, products, and services
• Send promotional communications where permitted by law
• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete payment card details on our servers. Payment information is handled according to the privacy and security practices of the applicable payment provider.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences, understand website traffic, maintain essential website functionality, and improve your browsing experience.

For more information, please see our Cookies Policy.

5. Information Sharing

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as payment processors, shipping providers, hosting providers, analytics services, and customer support providers, when required to operate our website and fulfill your orders.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing personal information.

8. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or otherwise control certain personal information.

To make a privacy-related request, please contact us.

9. Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases. We do not knowingly collect personal information from children for commercial purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: faq@ledgekettle.com